Last Updated: April 2024

Improvtek Consulting (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our consulting services.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

• Name, email address, phone number, job title, company name.
• Billing details for payment processing.
• Login credentials (if you register for an account).

1.2 Automatically Collected Information

• IP address, browser type, and operating system.
• Website usage analytics (e.g., pages visited, time spent on site).
• Cookies and tracking technologies (see Cookie Policy for details).

1.3 Information Provided by Clients

• If you engage our consulting services, we may process business-related data you provide.
• This may include internal company data needed for project execution.

2. How We Use Your Information

We use collected data for the following purposes:

Service Delivery: To provide management consulting services and fulfill contractual obligations.
Communication: To respond to inquiries, send updates, and provide customer support.
Marketing & Insights: To analyze user behavior, send promotional content (if opted-in), and improve our offerings.
Security & Compliance: To prevent fraud, ensure data security, and comply with legal obligations.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

Third-Party Service Providers:

• Payment processors, cloud storage providers, analytics tools.
• These providers are bound by data protection agreements.

Legal & Regulatory Authorities:

• If required by law, legal process, or to enforce our rights.

Business Transfers:

• In case of mergers, acquisitions, or restructuring, your data may be transferred to the new entity.

4. Data Security

We implement technical and organizational security measures to protect your data:

Encryption & Secure Storage: Sensitive data is encrypted and stored securely.
Access Control: Only authorized personnel can access certain information.
Regular Security Audits: We review our security practices periodically.

⚠ No system is 100% secure—while we take reasonable measures, we cannot guarantee absolute security.

5. Your Rights & Choices

Depending on your location, you may have certain rights under PIPEDA, or other data protection laws:

Access & Portability – Request a copy of the data we hold about you.
Correction – Update incorrect or incomplete data.
Deletion – Request deletion of your personal data (subject to legal exceptions).
Opt-Out of Marketing – Unsubscribe from promotional emails at any time.
Restrict Processing – Request limitations on how we use your data.

To exercise your rights, contact us at support@improvtek.ca

6. Data Retention

• We retain personal data only as long as necessary to fulfill business and legal obligations.
• Once no longer needed, data is securely deleted or anonymized.

7. Cookies & Tracking Technologies

• We use cookies to enhance your browsing experience.
• You can manage cookie preferences in your browser settings.
• See our Cookie Policy for details.

8. International Data Transfers

• If you are outside Canada, your data may be transferred and stored in other jurisdictions with different privacy laws.
• We implement safeguards to protect your data during international transfers.

9. Third-Party Links

• Our website may contain links to external sites.
• We are not responsible for their privacy practices, so we encourage you to review their policies.

10. Updates to This Privacy Policy

• We may update this policy from time to time.
• Significant changes will be communicated via email or website notice.
• Continued use of our services constitutes acceptance of any updates.

11. Contact Us

For any privacy-related inquiries, please contact us:

Email: support@improvtek.ca